Why are Taiwan鈥檚 7-Elevens so much better than ours?
The innovations produced in the pressure cooker of Taiwan鈥檚 industrializing economy were shaped by the unique demands of Taiwanese culture at the time, according to Shih-Fen Chen, a business professor at Western Washington University who has conducted extensive case studies of Taiwanese businesses. He sums up the differences between American and Taiwanese 7-Elevens with another aphorism:
鈥淚n the U.S. you don鈥檛 need 7-Eleven to have a good life,鈥 Chen said. 鈥淚n Taiwan you cannot have a good life without 7-Eleven.鈥